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Sales conditions

TERMS OF SALE

All purchases made from our site are subjected to the discipline of the Decree. 185 of 22/05/1999 concerning distance contracts.

WHAT IS A DISTANCE CONTRACT

A purchase agreement online means the distance contract and the legal transaction for the acquisition of products, between UNDICI DIECI registered office at Via O.Brunelli, 16-40052 Baricella (BO) - ITALY, and a consumer, carried out remotely on its website.

SALES PRICES

All prices listed in the online catalog of UNDICI DIECI are taxes included.
The payment of the price and shipping costs will be by the consumer. The consumer can use only the methods indicated in "Payments".
Prices may be changed at any time without prior notice

PAYMENTS

The items ordered must be paid in advance with a method of payment listed in "Payments".

ISSUE OF THE RECEIPT OF PAYMENT

UNDICI DIECI takes on ginving a sales receipt or, if required, an invoice for purchase by the consumer. This receipt will be sent inside the package containing the item purchased.

PRODUCTS GUARANTEE
If the product has some manufacturing defects (such as patches, buttons or zippers failures, ...) UNDICI DIECI applies the same conditions provided by the law of right of withdrawal. All products which have some manufacturing defects as (fraying, tears, uneven washing, etc ...) are not defected because they are part of the product and making it its peculiarity. If the product arrives to the customer damaged caused by the shipment,UNDICI DIECI not assumes responsibility in this matter because packaging is made by taking care the instruction of courier..

AVAILABILITY PRODUCTS

UNDICI DIECI reserves the right to accept or decline any orders based on the avaibility of all goods. If The articles required is sold , in this case Mr. Customers will be contact by e-mail within a maximum of seven days of receipt of the purchase order. In the event that the item ordered is no longer available, the order will be cancelled and credit back any amounts paid.

SHIPPING AND RETURN

Items will be sent with the shipment method shown in "Methods of Shipment."
The goods are shipped at buyer's risk, therefore our esteemed. Any claim 's costumers for damage of the goods must be communicated immediately upon receipt of the items , signing the receipt subject indicating the type of damage.
The customer is protected by Italian law on the Right of Withdrawal (Legislative Decree 206/2005).
If the customer is not satisfied with his order, it may exercise the right of withdrawal (refund, replacement part) within 14 working days of receipt of the package.

The Costumer must be sure about the following conditions of withdrawal:

Products shall not be used, modified, damaged or washed
The identification tag is still attached to the products with the disposable seal
Everything inside the package must be present : sales receipt and / or invoice
Once all the conditions required are be respected , UNDICI DIECI will give bach the full price of the / of the order within 30 days.
They will not accept returns without prior notice by mail to:
info@undicidieci.com
and relevant permission to return by our part.
Import duties and taxes are not included in shipping. These charges are on buyer's responsibility. Please check with your country's customs office the amount of these costs. These charges are normally paid on delivery or withdrawal of the article

PRIVACY POLICY

The customer is protected by Italian law regarding the Privacy (Legislative Decree. 196/2003).

Replacement item for shipping error
The procedure for replacing products for a shipment error is functional when it was mistakenly sent to UNDICI DIECI a different product from what the customer has ordered and, therefore, not present in his order.
The procedure can be activated within 7 calendar days from the date of delivery of the goods, the activation of the service may be made by sending an e-mail with the subject "wrong shipment" to our e-mail.
Before activating this service, you may compare what has arrived with the technical description of this on our website, where you can view a detailed photo of every article and its main technical characteristics.
Shipping costs are paied by UNDICI DIECI .
The item must be returned in the condition in which it was delivered, no signs and written on the packaging and without having been opened or used in any way; using a rigid box and a special packaging to protect it from damage during transport.
Opening this package will be allowed, as necessary, only if the packaging does not allow verification of the ordered product of those delivered. In the case of the present article in your invoice purchase is no longer available, we will contact yuo soon as possible in order to make a credit note on your bank account or post office or paypal depending on how the first payment was It has been received.